Problem Statement
Customer’s legacy policy and claims platforms were fragmented across regions, leading to inconsistent customer experience, slow feature rollouts, & high operational overhead. Business teams required quicker delivery of risk insights, automated underwriting rules, and improved digital workflows, but the existing project-based delivery model created delays and duplicated effort.
Our Solution
IBaseIT partnered with Customer to modernize and unify key product workflows through a Product-Oriented Development approach focused on:
Key Features
- Creating cross-functional “Product Hubs” aligned to underwriting, claims, pricing, and broker experience
- Reengineering core workflows with event-driven integration patterns and reusable micro-capabilities
- Implementing API-first digital services for policy issuance, endorsements, claims triage, and risk scoring
- Introducing a lean product governance model that tied releases directly to business KPIs like loss ratio improvement and cycle time reduction