Services · Enterprise Chatbots

Best Enterprise Chatbot Services

Bots are the new apps! Build custom AI-Powered chatbots for your enterprise to create smarter business workflows, improve employee productivity, reduce operational costs, and enhance decision-making. Gartner predicts that by 2021, 50% of enterprises will spend more per annum on chatbot creation than traditional mobile app development! Get the early adopter advantage today!

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Why BOT?

The Advantages of Enterprise Bots

Access Anywhere

›Users can connect with bots using your enterprise chat application on any device at any time.
›User have the option to add Bot as a contact in other chat application like Slack, Facebook Messenger or even using SMS (no internet connectivity)

Increased Adoption

›Conversational User Interfaces are easier to learn & use and more fun to use to fetch user traditional forms and UI
›No specil training need as its like chatting with another person.
›Users develop bond with the Bot over time, akin to another human. No other app can do this

Personalization & Self learning

›Bots always knows who it is conversing with, this inofrmation can be used to fetch user specific content as well as make the conversations more personal
›Integration wiht Machine Learning service make the Bot better with time with minimal human intervention. Also custom ML algorithms can be developed for improved understanding of the business.

Low development & Maintenance cost

›Using web services, Bot can connect to multiple LOB apps, ERP, Data Warehouses and more, eliminating the need to build additional apps.
›Maintaining fewer bots to do multiple things and its nature of upgrading without any installation with zero or minimal downtime reduces the maintenance cost.

Technology

Chatbot Technology

Unified Messaging

Deliver a consistent messaging experience across Facebook & Twitter whilst taking advantage of each platform's unique creative formats.

Artificial Intelligence

Our technology delivers a brand safe experience whilst taking advantage of some building blocks of Artificial Intelligence. Natural Language Understanding is key element used to help identify the intent of each message and determine the best possible response. Nervous about AI? We can build set user iourneys with finite options and responses.

Multi session content

Why does a Chatbot treat me like a complete stranger each time that I initiate a conversation? We believe that Chatbots should have historical context of all past conversations to deliver a more meaningful & personal experience.

Learning

Learning capabilities that reinforces correct responses and repair inaccurate responses mean that your Chatbot get better every day.

Connect to Systems

We can connect your Chatbot to external data sources & systems to deliver a richer messaging experience to your customers.

Best in Class

Along with the rapid rise in Chatbot use, platforms are ramping up their capabilities at a rapid pace. Our technology team works closely with Facebook & Twitter to ensure that always your customers always have access to the bots.

Platform Features

Bot Features

Knowledge Base

Every bot building platform requires a knowledge base. IBase's knowledge base acts like a nerve center for your bots so that they can respond to supported questions and operations that a user requests from it.

Converstion System

As bots thrive on the conversational aspect of communication, it is imperative to define their responses. We use Message Definition Language(MDL) to define bot responses.

Security

We have five types/levels of authorization:

User Authentication and User Authorization
Multi-factor Authentication
One Time Authorization
Channel Authorization

Triggers

Bots can initiate a conversation with users based on business rules and/or triggers. The possibilities of having triggers is numerous.

Administration

Like all enterprises and businesses around the world, bots too need to be managed and maintained. Ibase has advance modules, modes and logs to choose from.

Guided Conversation

This feature lets the bot guide the user during the course of the converstion by providing helpful hints and options. By carefully designing the bot's conversations, the user can feel in control of the bot, and you can design the bot to take the user in particular direction that you want.

Bot Persona

Create personas with this feature. Having a persona goes a long way in its adoption. The personas let the user think that he is talking to an actual human being rather than a software.

Error Handling

Error messages are often confusing and meaningless. Error handling makes bots more graceful and provides detailed information if the user is stuck at any place.

Integration

This feature provides industry standard means of integrating with other applications and databases. You can integrate your bot with practially any LOB systems and extract data from it.